Work and Income referral process

Learn how the Work and Income referral process integrates with the Building Financial Capability sector

Beginner 3.7(100 Ratings) 4,006 Students enrolled
Created by MIKE Curry Last updated 06/2017 English ["English [Auto-generated]"]
What will i learn?
  • The history of Work and Income referrals to the budgeting sector
  • How referrals changed as the budgeting sector transitioned to the BFC sector (overview)
  • Why Work and Income refers clients to BFC providers
  • How the Work and Income referral process works
  • The client experience in various scenarios
  • What Work and Income expects by way of reporting
  • Ways to resolve issues with the referral process in practice

Curriculum for this course
20 Lectures 00:43:05
Introduction
1 Lectures 00:01:36
  • Course Introduction 00:01:36
  • How the budgeting sector came about 00:02:08
  • Referral trials in the 1990s 00:02:46
  • Future Focus changes and advocacy from the sector 00:04:23
  • Additional funding into the sector 00:02:58
  • Redesigning the budgeting sector and creation of the BFC service model 00:02:26
  • Intentions for the new referral process 00:01:48
  • Overview 00:00:54
  • Voluntary referral 00:02:03
  • Grants 0-5 00:03:34
  • Budget plans 1, 2 and 3 00:02:46
  • Grants 6+ 00:02:53
  • Tae and Pat 00:01:37
  • Tina 00:01:44
  • Rawiri and Donna 00:02:07
  • Helen and Hamish 00:01:55
  • What reporting back Work and Income expects 00:01:33
  • Ongoing communication with Work and Income 00:02:06
  • How to resolve any issues 00:01:13
  • Course Summary 00:00:35
Requirements
  • Interest in the budgeting / BFC sector in New Zealand
  • This course is open to anyone
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Description

This course uses MSD material to explain their referral practice from the BFC sector perspective.

We will acknowledge the shared history of the budgeting movement with government support and the different types of referral systems that have been used previously. Note: If you're keen to get to the new referral process, you can simply skip the background lessons.

Then we’ll look in-depth at how the current referral system has been established, including some practical examples.

The course will finish with some discussion of ways to resolve issues that you might see when receiving referrals in practice, and develop a positive ongoing relationship with your local Work and Income office. 

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About the instructor
  • 1 Students
  • 1 Courses
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On behalf of the NZFFBS, 1973 to 2017
Student feedback
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Average rating
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Includes:
  • 00:43:05 On demand videos
  • 20 Lessons
  • Full lifetime access
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