Computer Basics - Windows 7/10 - Desktop IT Support Training

Troubleshooting basics course for IT helpdesk support technicians, fixes for printers, email & slow computers

Beginner 4.0(708 Ratings) 25,979 Students enrolled
Created by John Courtenay Last updated 05/2020 English ["English [Auto-generated]"]
What will i learn?
  • If you are an end user, how to fix the most common issues with your office PC that would normally require contacting IT support
  • If you work on a helpdesk, how to fix the most common issues that end users usually contact you about
  • A quick overview into GDPR and how it affects you as an end user
  • How to setup network printer objects yourself
  • How to correctly setup your monitors so they are the correct way around when moving your mouse

Curriculum for this course
17 Lectures 00:32:12
Introduction and Physical Checks
2 Lectures 00:03:23
  • Introduction 00:01:48
  • Physical Checks 00:01:35
  • When Your PC is Slow 00:01:48
  • Identifying Your Operating System 00:01:33
  • Hostnames and IP addresses 00:02:04
  • Monitor Settings Overview 00:01:39
  • Finding programs and data 00:01:50
  • Internet browser overview 00:02:16
  • GDPR Overview 00:02:20
  • Power Settings 00:01:50
  • Introduzione 00:03:02
  • Organizzazione e livelli del progetto 00:06:51
  • Livello Dao / Data base 00:09:27
  • Livello Logic 00:21:45
  • Livello Service / Controller 00:11:02
  • Test 00:11:03
  • Task Manager Utllity 00:01:40
  • Task Management Commands 00:02:04
  • Network Shares 00:02:12
  • Setting up your own printers 00:02:00
  • Microsoft Outlook Overview 00:02:15
  • Logging A Helpdesk Ticket 00:01:43
  • Bonus Lecture 00:01:35
Requirements
  • To be able to use a computer in an office environment as an end user (i.e. be able to use Office applications and browse the internet)
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Description

Computer basics / desktop support training course which assumes that you have some previous knowledge of the fundamental basics on how to use a computer and covers the basic IT essentials of desktop support issues that can come up in a company computer network on a daily basis, assuming your PC is running Windows XP, 7 or 10, covering everything from installing missing printers to troubleshooting problems with email messages. Some examples of included modules are as follows:


Physical Checks

When Your PC is Slow

Identify Your Operating System

Hostnames and IP address

Monitor Settings Overview

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About the instructor
  • 33 Students
  • 10 Courses
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Desktop Support Engineer
Student feedback
4
Average rating
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Comments
Free $19.99
Includes:
  • 00:32:12 On demand videos
  • 17 Lessons
  • Full lifetime access
  • Access on mobile and tv